Back Office Operation - Healthcare

About the Role

1. Process member enrollment and disenrollment requests as per defined process guidelines and instructions. 2. Review member and policy-related information for accuracy and completeness. 3. Validate required details and supporting information before processing transactions. 4. Update and maintain member information in the relevant systems. 5. Ensure all transactions are processed accurately and within defined turnaround times. 6. Identify discrepancies or missing information and take appropriate action as per process guidelines. 7. Follow established Standard Operating Procedures (SOPs) and quality requirements. 8. Maintain a high level of accuracy and attention to detail while processing member information. 9. Handle healthcare-related data with appropriate confidentiality. 10. Escalate exceptions or complex cases to the appropriate team when required. 11. Successfully complete process training and apply the knowledge during daily operations.