Customer Success Executive

About the Role

Key Responsibilities: 1. Act as the primary point of contact for students regarding accommodation-related queries. 2. Respond to student inquiries via calls, emails, WhatsApp, and other communication channels. 3. Provide timely updates on booking status, documentation requirements, and move-in processes. 4. Coordinate with property partners and internal teams to resolve customer concerns efficiently. 5. Handle escalations and ensure prompt resolution while maintaining a high level of customer satisfaction. 6. Maintain accurate records of interactions and updates in CRM systems. 7. Follow up proactively with students to ensure a smooth booking and onboarding experience. 8. Assist students with booking modifications, cancellations, and special requests as per company guidelines. 9. Collaborate with sales, operations, verification, and other stakeholders to ensure seamless service delivery. 10. Meet customer satisfaction and response time targets.