System Engineer

About the Role

* **Call Center Exposure:** Experience working in a call center environment, handling user queries, providing technical support, and ensuring high levels of customer satisfaction through effective communication and timely issue resolution. * **Networking:** Familiar with fundamental networking concepts and basic troubleshooting techniques. * **Issue Identification \& Escalation:** Capable of accurately identifying system and technical issues and escalating them to the appropriate team for swift resolution, ensuring minimal downtime and efficient incident management. * **Ticketing \& SLA Compliance:** Efficient in resolving support tickets within SLA timelines using standard ticketing systems, ensuring timely and effective end\-user support. * **Work Flexibility:** Open to working in night shifts and adaptable to varying support environments. **Job specifications** * Bachelor's degree in computer science or a related stream. * Good experience as a system engineer in BPO for about 02 to 04 years. * **Networking \& Security:** Hands\-on experience with network infrastructure and cybersecurity principles, including threat prevention and system hardening. * **Troubleshooting \& Problem\-Solving:** Proven ability to diagnose and resolve technical issues efficiently across hardware, software, and network systems. * **CCTV \& Firewall Management:** Familiar with installation, configuration, and maintenance of CCTV systems and firewalls for enhanced physical and digital security. * **Communication Skills:** Strong verbal and written communication; able to clearly convey technical information to both technical and non\-technical audiences. * **Ticketing Systems \& Security Audits:** Proficient in using ticketing tools and participating in regular security audits to ensure compliance and system integrity. * Willing to work at night shift. Job Types: Full\-time, Permanent Pay: From ₹20,000\.00 per month Benefits: * Health insurance * Provident Fund Work Location: In person