Senior Business Systems Analyst (Salesforce)

About the Role

<div class="content-intro"><p data-pm-slice="1 1 []">Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange™️ platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 160+ public exchanges globally and thousands of private exchanges at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform.</p> <p>We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler.</p></div><p id="p-rc_d78d7d287a2b655b-127" data-path-to-node="0"><span data-path-to-node="0,0"><strong data-path-to-node="0,0" data-index-in-node="0">Role</strong> </span></p> <p data-path-to-node="0"><span data-path-to-node="0,0">We are looking for a Senior Business System Analyst to join our team. This is a remote position within India reporting directly </span><span data-path-to-node="0,4">to the Director, CRM & PRM Applications in the IT Business Apps department. </span>In this pivotal role, you will act as a strategic link between business goals and technical execution, leading the design and delivery of scalable Sales Cloud / Experience Cloud solutions. You will partner deeply with cross-functional teams to translate complex GTM requirements into high-impact systems that drive efficiency and growth.</p> <p data-path-to-node="1"><strong data-path-to-node="1" data-index-in-node="0">What you’ll do (Role Expectations)</strong></p> <ul> <li>Serve as a process and systems leader with deep ownership of how GTM strategy is operationalized across tools, workflows, and data models</li> <li>Propose and lead initiatives to implement new processes and optimize existing technologies and methodologies that enhance GTM experience and simplification</li> <li>Lead business and functional requirements while defining and prioritizing scoping</li> <li>Partner with cross-functional stakeholders to understand business needs, translate them into functional and technical designs, and handle intakes and troubleshooting in a timely manner</li> <li>Lead the end-to-end implementation, evolution, and optimization of GTM process and workflows in Salesforce.</li> </ul> <p data-path-to-node="3"><strong data-path-to-node="3" data-index-in-node="0">Who You Are (Success Profile)</strong></p> <ul> <li id="p-rc_d78d7d287a2b655b-128" data-path-to-node="4,0,0"><span data-path-to-node="4,0,0,0">You thrive in ambiguity. </span><span data-path-to-node="4,0,0,2"><span class="citation-244">You're comfortable building the path as you walk it</span></span><span data-path-to-node="4,0,0,4">. </span><span data-path-to-node="4,0,0,6"><span class="citation-243">You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful</span></span><span data-path-to-node="4,0,0,8">.</span></li> <li id="p-rc_d78d7d287a2b655b-129" data-path-to-node="4,1,0"><span data-path-to-node="4,1,0,1"><span class="citation-242">You act like an owner</span></span><span data-path-to-node="4,1,0,3">. </span><span data-path-to-node="4,1,0,5"><span class="citation-241">Your passion for the mission fuels your bias for action</span></span><span data-path-to-node="4,1,0,7">. </span><span data-path-to-node="4,1,0,9"><span class="citation-240">You operate with integrity because you genuinely care about the outcome</span></span><span data-path-to-node="4,1,0,11">. </span><span data-path-to-node="4,1,0,13"><span class="citation-239">You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution</span></span><span data-path-to-node="4,1,0,15">.</span></li> <li id="p-rc_d78d7d287a2b655b-130" data-path-to-node="4,2,0"><span data-path-to-node="4,2,0,1"><span class="citation-238">You are a problem-solver</span></span><span data-path-to-node="4,2,0,3">. </span><span data-path-to-node="4,2,0,5"><span class="citation-237">You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact</span></span><span data-path-to-node="4,2,0,7">.</span></li> <li id="p-rc_d78d7d287a2b655b-131" data-path-to-node="4,3,0"><span data-path-to-node="4,3,0,0">You are a high-trust collaborator. </span><span data-path-to-node="4,3,0,2"><span class="citation-236">You are ambitious for the team, not just yourself</span></span><span data-path-to-node="4,3,0,4">. </span><span data-path-to-node="4,3,0,6"><span class="citation-235">You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust</span></span><span data-path-to-node="4,3,0,8">.</span></li> <li id="p-rc_d78d7d287a2b655b-132" data-path-to-node="4,4,0"><span data-path-to-node="4,4,0,1"><span class="citation-234">You are a learner</span></span><span data-path-to-node="4,4,0,3">. </span><span data-path-to-node="4,4,0,5"><span class="citation-233">You have a true growth mindset and never stop developing yourself, actively seeking feedback to become a better partner and a stronger teammate</span></span><span data-path-to-node="4,4,0,7">. </span><span data-path-to-node="4,4,0,9"><span class="citation-232">You love what you do and you do it with purpose</span></span><span data-path-to-node="4,4,0,11">.</span></li> </ul> <p data-path-to-node="5"><strong data-path-to-node="5" data-index-in-node="0">What We’re Looking for (Minimum Qualifications)</strong></p> <ul> <li data-path-to-node="6,0,0">Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain</li> <li data-path-to-node="6,1,0">6–8 years of IT professional experience in software development with a focus on system software</li> <li data-path-to-node="6,2,0">5+ years of experience on Salesforce.com, Sales Cloud, and Experience Cloud platforms</li> <li data-path-to-node="6,3,0">Proven experience driving system implementation, agile project management, and data flow</li> <li data-path-to-node="6,4,0">Experience implementing top-of-the-funnel processes such as lead, account, and partner relationship management</li> </ul> <p data-path-to-node="7"><strong data-path-to-node="7" data-index-in-node="0">What Will Make You Stand Out (Preferred Qualifications)</strong></p> <ul> <li>Demonstrate a proven ability to leverage AI technologies and workflows to drive measurable operational efficiency.</li> <li>Deep knowledge of implementing complex processes including account management, opportunity management, and partner management processes</li> <li data-path-to-node="8,1,0">Availability to support business-critical production issues 24x7 when necessary</li> <li data-path-to-node="8,2,0">Sales Cloud / Experience Cloud Certification or direct Sales Cloud / Experience Cloud implementation experience</li> </ul> <p data-path-to-node="9">#LI-NT1 #LI-Remote</p><div class="content-conclusion"><p data-pm-slice="1 3 []">At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.</p> <p>Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:</p> <div class="has-nudge" data-nudge-id="5eb9419b-6a4d-4451-bfa6-e2eb96084be0"> <ul> <li>Various health plans</li> <li>Time off plans for vacation and sick time</li> <li>Parental leave options</li> <li>Retirement options</li> <li>Education reimbursement</li> <li>In-office perks, and more!</li> </ul> <div class="has-nudge" data-nudge-id="5eb9419b-6a4d-4451-bfa6-e2eb96084be0"> <p data-pm-slice="1 1 []">Learn more about Zscaler's hybrid working model and benefits <a href="https://www.zscaler.com/candidate-resource-hub" target="_blank">here</a>.</p> </div> </div> <p>By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.</p> <p class="p1">Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. <em>See more information by clicking on the </em><a href="https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf"><em>Know Your Rights: Workplace Discrimination is Illegal </em></a><em>link.</em></p> <p>Pay Transparency</p> <p>Zscaler complies with all applicable federal, state, and local pay transparency rules.</p> <p>Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.</p></div>