IT Support

About the Role

Job Description – Technology \& IT Support TeamDepartment **Technology / Information Technology (IT)** Position **IT \& Technology Executive / Team Member** Job Purpose The Technology \& IT Support Team will manage the organization's websites, applications, IT infrastructure, technical support, software systems, and day\-to\-day technology operations. Key Responsibilities1\. Website Design \& Development * Design, develop, maintain, and update websites. * Ensure websites are responsive, secure, and user\-friendly. * Manage domains, hosting, SSL, DNS, backups, and website issues. * Coordinate with design and content teams when required. 2\. Mobile \& Application Development * Develop, maintain, and improve mobile and web applications. * Integrate APIs, databases, payment gateways, and third\-party services. * Test applications and resolve technical issues. * Manage application updates and deployments. 3\. Software Development \& Automation * Develop internal software and digital tools. * Automate repetitive business processes. * Create dashboards, reports, forms, and workflows. * Maintain and improve existing software systems. 4\. IT Infrastructure \& Operations * Manage computers, laptops, servers, printers, and other IT equipment. * Install, configure, and maintain hardware and software. * Manage user accounts, access permissions, email, and IT resources. * Maintain IT assets, backups, and technical documentation. 5\. IT Helpdesk \& Technical Support * Provide technical support to employees. * Troubleshoot hardware, software, internet, email, and system issues. * Resolve IT support requests within required timelines. * Maintain records of technical issues and solutions. 6\. Network \& Connectivity Management * Manage LAN, Wi\-Fi, VPN, internet, routers, switches, and related equipment. * Monitor network performance and troubleshoot connectivity issues. * Coordinate with internet and network service providers. 7\. Database \& Data Management * Maintain databases and ensure regular backups. * Support data migration, integration, and reporting. * Manage appropriate access to organizational data. Required Skills * Knowledge of web and application development. * Basic knowledge of databases, APIs, and networking. * Hardware and software troubleshooting skills. * Good problem\-solving and communication skills. * Ability to manage multiple IT tasks and projects. Reporting **Reports To:** IT Manager / Head of IT / Management **Works With:** All departments, management, external IT vendors, developers, and service providers. Pay: Up to ₹240,000\.00 per year Work Location: In person