Software Development Engineer, Customer Experience and Business Trends

About the Role

**DESCRIPTION** --------------- Are you customer\-obsessed, data oriented, and confident in proposing opportunities to improve our customers’ experience across different Amazon businesses? Customer Experience and Business Trends (CXBT) is looking for a scale\-focused and customer\-obsessed Software Development Engineer. As an SDE, you will be part of a team that adds new capabilities to our customers through core engineering and AI/ML methodologies. The solutions heavily leverage technology to challenge conventional wisdom with hard data. Our SDEs solve complex problems and get to see the impact of their work first\-hand. In this role you will have the opportunity to exercise your creativity and explore ideas to simulate and quantify any aspect of the customer experience. Key job responsibilities * Design, develop, and maintain scalable software solutions for data collection and analysis platforms * Build and optimize automated data collection frameworks across different surfaces (web, mobile) * Collaborate with cross\-functional teams to understand requirements and implement efficient solutions * Write high\-quality, maintainable code while following best practices and design patterns * Participate in code reviews and contribute to technical documentation * Debug production issues and implement performance improvements * Work with ML technologies and LLM driven extraction services to enhance data processing capabilities * Contribute to architecture decisions and technical strategy * Mentor junior developers and participate in team's agile development process A day in the life You'll work closely with Product Managers, Data Scientists, and other engineers to build tools that enable large\-scale data collection and analysis. You'll tackle challenges ranging from Automated Data Collection framework development to building new features for our self\-service tools, while ensuring high performance and reliability. About the team Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience, globally. We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings – for almost every business at Amazon – for every customer (e.g., consumers, developers, sellers/brands, employees, investors, streamers, gamers). Our approach is based on determining the customer need, along with problem solving, and we work backwards from there. We use technical and non\-technical approaches and stay aware of industry and business trends. We are a global team, made up of a diverse set of profiles, skills, and backgrounds – including: Product Managers, Software Developers, Computer Vision experts, Solutions Architects, Data Scientists, Business Intelligence Engineers, Business Analysts, Risk Managers, and more.**BASIC QUALIFICATIONS** ------------------------ * 3\+ years of non\-internship professional software development experience * 2\+ years of non\-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience * Experience programming with at least one software programming language * Experience with full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations **PREFERRED QUALIFICATIONS** ---------------------------- * 3\+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience * Bachelor's degree in computer science or equivalent * Experience building complex software systems that have been successfully delivered to customers * Knowledge of Machine Learning and LLM fundamentals, including transformer architecture, training/inference lifecycles, and optimization techniques Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how\-we\-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.