Program Director

About the Role

<h2><strong>Job Summary: </strong></h2> <p>We are hiring for Program Director and Associate Program Director roles as they are an integral part of the Consulting team by playing a key role by building effective client relationships and managing multiple complex Enterprise projects to completion. The roles both require up to 50% travel to client sites. </p> <h2><strong>Your Day-to-Day:</strong></h2> <ul> <li>Build strong relationships with external stakeholders (Executive, Business and IT teams of clients) and internal stakeholders (Product, Sales, Operations,  Consulting, Management) to be in control of desired business outcomes</li> <li>Achieve strategic trusted-adviser level relationships with clients to create a win-win solution for clients and HighRadius, balancing interests to drive value and ROI for all</li> <li>Understand the details of business processes and solutions related to order to cash to have effective conversation with external clients and provide guidance to internal teams</li> <li>Manage internal project delivery team for timely completion of project, including activities such as developing project plans, estimations, defining scope, change management, negotiations, etc.</li> <li>Build rapport as a true business partner by leveraging assertiveness and emotional intelligence to work positively with peers and executives to complete client needs</li> <li>Manage client expectations, risks and project issues.  Triage client escalation while working with internal teams.</li> <li>Anticipate and mitigate changes in scope, ensuring that project is delivered on-time and on-budget</li> <li>Conduct and implement a balanced scope and change request process</li> <li>Collaborate with a global client-services team consisting of Consultants, Solution Delivery Managers, and Project Managers on a daily basis to meet the client’s needs</li> <li>Work closely with our global product management team</li> <li>Help to build and improve the implementation, training methodologies and the tools needed future implementations</li> <li>Manage deliverables to achieve project and client goals; will be assigned 5-10 projects at any time</li> <li>Be eager to learn and keep up to date on HighRadius products, capabilities, and new features</li> <li>Travel on-site to teach the client how to use our SaaS system and facilitate testing (up to 20% travel)</li> </ul> <h2><strong>What You'll Need to be Successful:</strong></h2> <ul> <li>Education: Bachelor’s degree in Engineering, Computer Science, Mathematics, or similar quantitative fields.</li> <li>Experience: 6-10+ years in software, consulting, professional services, or delivery management.</li> <li>Domain Knowledge: Strong understanding of Order-to-Cash (OTC) processes (Cash Apps, Collections, Deductions) and general financial concepts.</li> <li>Tech Stack: Hands-on experience with major ERPs (SAP, Oracle Cloud, NetSuite, Workday) or SaaS/PaaS financial modules.</li> <li>Core Skills: Proven ability in requirements gathering, business analysis, solution design, and presentation/facilitation.</li> <li>Soft Skills: Excellent verbal/written communication, ability to negotiate and influence, and experience managing complex stakeholder matrices.</li> <li>Execution: Ability to manage multiple projects simultaneously, anticipate risks, and adapt to changing schedules.</li> </ul> <p> </p> <h2><strong>What You'll Gain </strong></h2> <ul> <li>Performance-based accelerators and variable pay </li> <li>Competitive benefits, 401k matching plan, and wellness resources</li> <li>Opportunity to earn stock options for top-performers</li> <li>Paid parental leave</li> <li>Paid company & flex holidays</li> <li>Travel </li> <li>ZINGy environment: quarterly events, team outings, and MORE!</li> </ul> <p> </p>