Customer Associate
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About the Role
US Healthcare Inbound Voice Process Weekly Off: Saturday & Sunday Fixed Experience: Freshers/Experienced Facility: One-way cab (drop) Key Responsibilities: 1. Handle inbound calls from US-based customers regarding healthcare insurance, claims, and coverage. 2. Assist with eligibility, benefits, deductibles, payments, and policy-related queries. 3. Resolve customer concerns professionally and maintain accurate call documentation. 4. Follow HIPAA, quality, productivity, and process guidelines. 5. Escalate complex issues when required. Benefits: Performance incentives, night shift allowance up to ₹3,000/month, one-way cab, and career growth opportunities.
About Hird
Hird is a global leader in its sector, dedicated to innovation, high quality, and delivering outstanding client solutions.
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