Technical Support Executive

About the Role

**Technical Support Engineer Responsibilities:** * Responding to technical support tickets. * Contacting clients to find out the nature of the technical or IT issue. * Linking to clients' computers via remote access. * Traveling to clients' office or server location. * Installing new hardware, software, and networking systems. * Diagnosing and troubleshooting hardware, networking, and software issues. * Proposing simple and effective solutions. * Providing basic software training. * Maintaining good client relations. * Completing job reports. **Technical Support Engineer Requirements:** * Bachelor’s degree in computer science or information technology. * Previous work experience as a technical support engineer or desktop support engineer. * In\-depth knowledge of hardware and networking systems. * Knowledge of operating systems, web services, and API. * Knowledge of remote access systems such as TeamViewer. * Ability to troubleshoot complex software and hardware issues. * Excellent communication skills. * Critical thinker. * Good interpersonal skills. Pay: ₹40,000\.00 \- ₹45,000\.00 per month Application Question(s): * Immediate joiner Experience: * MDM: 3 years (Preferred) * Email Security: 3 years (Preferred) * DLP: 3 years (Preferred) * CISCO : 3 years (Preferred) * Defender: 3 years (Preferred) Work Location: In person