Operation Associate

About the Role

**About** Welcome to EZ \- the services factory of the world. We are transforming service delivery by combining the power of AI with human expertise. As the services factory of the world, EZ enables organizations to move faster, work smarter, and scale seamlessly. With 15 capabilities across 5 service lines and 70\+ specialized offerings, we are reimagining the traditional way of working, driving speed, precision, and scalability through technology\-led innovation and applied AI. From global enterprises to Big 4 firms and ministries, EZ acts as a trusted extended team for professionals worldwide. At EZ, progress is intentional. While we push boundaries with AI, we remain deeply committed to a people\-first culture, one that empowers individuals to grow, take ownership, and create meaningful impact. From collaborative projects to hackathons, cultural moments to learning sessions, every day brings new opportunities to think, build, and grow. At EZ, growth is mutual \- You Grow, We Grow. We believe in creating equal opportunities, enabling people to take ownership, and supporting them as they step into bigger roles and responsibilities. Whether you're building expertise, leading initiatives, or exploring new possibilities, EZ gives you the space and support to move forward with confidence. Your Journey Starts Here. Step into a workplace that’s redefining service delivery and build a career that grows with you. We are looking at hiring an Operation Associate with the primary responsibility of handling the multistage delivery process. If this excites you, we would like to meet you to discuss further. Check out the responsibilities mentioned below. Following are the job responsibilities: 1\. Communicate with clients to understand their requirements and set delivery expectations (mostly over email, sometimes calls). 2\. Manage the multistage delivery process by working with our network of 1000\+ service experts across the globe, and in\-house subject matter experts. 3\. Assure quality of English language deliverables (sometimes including proofreading). 4\. Enhance documents (in MS Word and PowerPoint). **Job Requirements:** 1\. 0\-2 year of experience. 2\. Excellent English communication skills. 3\. Proficient in MS\-Office. 4\. Preferred location Gurgaon. This job is in rotational shifts, 5 days a week. (2 off will be provided in a week, 1 in a weekday, and the other 1 on a weekend. The shift hours on weekdays are 9 hours for each day and on working weekends, 12\. hours per day) Shift Timings—The job will be in rotational shifts (including night shifts). Shift Timings—7:30 AM \- 4:30 PM, 1:30 PM \- 10:30 PM, 10:00 PM \- 7:30 AM. **Location:** EZ Lab Private Limited, Sector 62, Gurugram, Haryana **A Day in the EZ Life** What does it mean to live the EZ Life? It’s about innovation, ownership, and growth. At EZ, we empower our people through equal opportunities, exciting projects, and a vibrant workplace culture. Explore more about EZ: Website: https://www/ez/works/ Instagram: https://www.instagram.com/ez\_works\_ Twitter: https://twitter.com/EZ\_Official LinkedIn: https://www.linkedin.com/company/ez\-works Facebook: https://www.facebook.com/EZWorksglobal Job Types: Full\-time, Permanent Pay: ₹22,000\.00 \- ₹25,000\.00 per month Benefits: * Health insurance * Provident Fund Ability to commute/relocate: * Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Required) Application Question(s): * Are you ready to work in rotational shifts, including night shifts? Night shifts are work from home Language: * English (Required) Work Location: In person