Application Support Engineer - 1 + Year( Insurance Domain )

About the Role

* 1\+ years of relevant application support experience with a strong customer interaction experience. * 1\+ years of Insurance Domain experience , (Pref: General Insurance) * **.** Provide necessary UAT / SIT environment support to all Projects / SCRs and production bug fixes. **Manage business user expectations regarding estimated response times for issue resolution.** To support / resolve software and technical questions from the end users of the customer efficiently and effectively. **On need basis discuss with the business teams to seek additional details about the issue.** Prioritize the issue with the right severity levels basis business impact understanding from the user. **Collaborate with all the Product Support team members to properly manage customer inquiries and escalate when appropriate.** Coordinating with L1 team and communicating the progress/resolutions with customers on regular basis. **Run monitoring reports for usage, performance, and/or availability.** Gather the logs from the application and the app server and perform the initial investigation. **Coordinate with end user and support the L2 and L3 team in recreating the reported issue.** Meet SLAs like response and resolution times by partnering with L2 and L3 Support organizations. * Passion to be a part of a hardworking and winning team and ability to multi\-task in a fast\-paced environment. **Strong attention to detail when communicating with customers (verbal \& written) and possess strong active listening skills.** Second level analysis of the production issues, Coordination with Application vendor to get the production issue fixed in defined TAT. **Ensure to maintain and document test cases of each application bugs.** Fine Tuning of Application and database related queries. **Ensure the system Bugs and Implement the changes within schedule.** Safety and prevention planning and track a control on each activity. **Maintain and update the master with proper business approvals.** . **Making automation of daily task.** Review of Application users and roles as per schedule. **Maintain all business requirement details in tracker.** Management's approval on customization cost. . **Implement and keep all Applications related SOP process, policies and procedures up to date.** Preparing and maintaining checklist for daily IT task. **Preparing and Maintaining all IT related document. Develop and implement Operations and business systems policies, standards and processes.** Job Types: Full\-time, Part\-time, Regular / Permanent Part\-time hours: 45 per week Benefits: * Flexible schedule * Paid sick time * Paid time off * Provident Fund Schedule: * Flexible shift Job Types: Full\-time, Part\-time, Permanent Pay: ₹153,190\.17 \- ₹904,586\.24 per year Benefits: * Paid sick time * Paid time off * Provident Fund Work Days: * Monday to Friday Experience: * total work: 1 year (Required) Work Location: In person