Customer Support Associate

About the Role

Job Description – Technical Call / Chat Support Executive **Position:** Technical Call \& Chat Support Executive **Department:** Technical Support **Location:** Nagpur **Employment Type:** Full\-Time **Experience:** 1–2 years in Technical Support / Customer Support / Call \& Chat Support About the Role We are looking for a **Technical Call \& Chat Support Executive** to handle customer queries through calls and chat, troubleshoot technical issues, and ensure timely resolution of customer concerns. Key Responsibilities * Handle **inbound and outbound customer calls** related to technical and product\-related issues. * Provide **chat support** and respond to customer queries professionally. * Understand and troubleshoot issues related to **software, billing, POS, inventory, and other product features**. * Guide customers step\-by\-step to resolve basic technical issues. * Escalate complex or unresolved issues to the **Technical/Development Team**. * Maintain proper records of customer complaints, queries, and resolutions. * Follow up with customers to ensure issues are resolved satisfactorily. * Maintain good response time and customer satisfaction. * Coordinate with internal teams for issue resolution. * Prepare and submit **daily support/DSR reports** as required. Required Skills * Good **communication skills** in English and Hindi/Marathi. * Strong customer\-handling and problem\-solving skills. * Basic understanding of **software applications and troubleshooting**. * Comfortable handling both **calls and chat support**. * Good typing and computer skills. * Ability to understand customer issues and explain solutions clearly. * Patience and a customer\-focused approach. * Ability to work in a team and handle multiple queries. Qualification * Graduate in any discipline. * Diploma/degree in **Computer/IT** will be an added advantage. Preferred Experience Experience in any of the following will be an advantage: * Technical Support * Software Support * POS/Billing Software Support * Customer Support * Call Centre / Chat Support * SaaS/Product Support Working Schedule **Monday to Saturday \| Full\-Time** Salary **₹15,000 – ₹25,000 per month**, depending on experience and interview performance. **Location:** Nagpur **Immediate joiners / candidates with short notice periods will be preferred.** Pay: ₹10,555\.24 \- ₹34,636\.91 per month Work Location: In person