Desktop Support Engineer

About the Role

Technical Troubleshooting: Diagnose and resolve hardware, software, and network connectivity issues via remote tools or on\-site visits.System Setup and Configuration: Install, configure, and test operating systems, commercial applications, and computer peripherals like printers or scanners.Ticket Management: Record, track, and update IT support tickets in a help desk system with clear documentation of problems and fixes.Escalation of Issues: Forward complex or unresolved technical issues to specialized level\-2/level\-3 network, server, or security teams.Asset Maintenance: Manage technology inventory, handle hardware upgrades, and perform proactive software patching and updates.User Guidance: Provide basic training and step\-by\-step instructions to employees on using corporate applications and equipment safely Pay: ₹18,887\.09 \- ₹39,358\.67 per month Benefits: * Paid time off * Provident Fund Work Location: In person