Senior Administrator - Desk Side Services, AMT Asset Management Software

About the Role

Senior Administrator \- Desk Side Services, AMT Asset Management Software Goutam Budd Nagar, Uttar Pradesh **Job Summary** --------------- Deskside Support Job Description Soft Skills Excellent verbal communication skills. Strong written communication and documentation skills. Active listening and problem\-solving abilities. Strong customer service orientation with experience handling escalations professionally. Technical Skills Desktop, laptop, printer, peripheral, and end\-user application troubleshooting across Windows and macOS. Networking fundamentals and troubleshooting (TCP/IP, DNS, DHCP, VPN, Wi\-Fi, Internet connectivity). Microsoft Office and enterprise application support. Experience with ServiceNow, Remedy, or similar ticketing platforms. Remote support experience via phone, email, chat, and remote\-desktop tools. Experience working in large enterprise environments, preferably banking/financial services. Knowledge of endpoint management tools such as Intune, SCCM, and JAMF. Experience supporting executive and white\-glove users. **Key Responsibilities** ------------------------ Deskside Support Job Description Soft Skills Excellent verbal communication skills. Strong written communication and documentation skills. Active listening and problem\-solving abilities. Strong customer service orientation with experience handling escalations professionally. Technical Skills Desktop, laptop, printer, peripheral, and end\-user application troubleshooting across Windows and macOS. Networking fundamentals and troubleshooting (TCP/IP, DNS, DHCP, VPN, Wi\-Fi, Internet connectivity). Microsoft Office and enterprise application support. Experience with ServiceNow, Remedy, or similar ticketing platforms. Remote support experience via phone, email, chat, and remote\-desktop tools. Experience working in large enterprise environments, preferably banking/financial services. Knowledge of endpoint management tools such as Intune, SCCM, and JAMF. Experience supporting executive and white\-glove users. **Skill Requirements** ---------------------- Deskside Support Job Description Soft Skills Excellent verbal communication skills. Strong written communication and documentation skills. Active listening and problem\-solving abilities. Strong customer service orientation with experience handling escalations professionally. Technical Skills Desktop, laptop, printer, peripheral, and end\-user application troubleshooting across Windows and macOS. Networking fundamentals and troubleshooting (TCP/IP, DNS, DHCP, VPN, Wi\-Fi, Internet connectivity). Microsoft Office and enterprise application support. Experience with ServiceNow, Remedy, or similar ticketing platforms. Remote support experience via phone, email, chat, and remote\-desktop tools. Experience working in large enterprise environments, preferably banking/financial services. Knowledge of endpoint management tools such as Intune, SCCM, and JAMF. Experience supporting executive and white\-glove users. **Other Requirements** ---------------------- Deskside Support Job Description Soft Skills Excellent verbal communication skills. Strong written communication and documentation skills. Active listening and problem\-solving abilities. Strong customer service orientation with experience handling escalations professionally. Technical Skills Desktop, laptop, printer, peripheral, and end\-user application troubleshooting across Windows and macOS. Networking fundamentals and troubleshooting (TCP/IP, DNS, DHCP, VPN, Wi\-Fi, Internet connectivity). Microsoft Office and enterprise application support. Experience with ServiceNow, Remedy, or similar ticketing platforms. Remote support experience via phone, email, chat, and remote\-desktop tools. Experience working in large enterprise environments, preferably banking/financial services. Knowledge of endpoint management tools such as Intune, SCCM, and JAMF. Experience supporting executive and white\-glove users.