Desktop Support Engineer or IT Executive

About the Role

Job description: APICES Studio Pvt. Ltd. is a Mumbai based Design Organization involved in the professional practice of Architecture, Planning, Consultancy and Engineering Services. To know more about us kindly visit https://www.apices.in/ Job Title: IT Support Engineer / Executive Experience:7\-8 Years Location: Thane, Wagle Estate Required Skills \& Qualifications * 7\-8 years of experience in IT support or IT management. * Strong knowledge of operating systems, networking fundamentals, hardware troubleshooting, and cloud platforms. * Experience in installing various architectural software is preferred. * Good understanding of cybersecurity practices, antivirus management, and data protection. * Basic understanding of data security and backups. * Good problem\-solving and communication skills. * Ability to handle multiple tasks. Job Description * Provide technical support and troubleshooting for desktops, laptops, printers, scanners, peripherals, and network devices. * Install, configure, maintain, and troubleshoot operating systems including Windows, Linux, Mac OS, and mobile platforms. * Manage Active Directory, DNS, Exchange, user accounts, email systems, and domain environments. * Configure and troubleshoot MS Outlook, email backups, restore activities, and communication systems. * Diagnose, prioritize, and resolve hardware, software, system administration, and network\-related issues reported by employees. * Monitor and maintain networking and network infrastructure including TCP/IP, LAN, Wi\-Fi, routing, switching, VLANs, firewalls, VPNs, and data sharing. * Perform server backup, data recovery, backup restoration, and disaster recovery activities to ensure data safety and security. * Support remote desktop, remote assistance, and helpdesk operations for onsite and remote users. * Manage IT assets, inventory records, antivirus updates, software installations, licenses, and system security. * Arrange laptops, email IDs, software access, and required IT setup for new joinees within minimum TAT. * Ensure uninterrupted functioning of design software such as AutoCAD, Revit, SketchUp, and other business applications. * Coordinate with vendors for procurement, installation, AMC, maintenance, and troubleshooting of IT hardware and software. * Handle vendor negotiations and stakeholder coordination for IT\-related requirements and service support. * Maintain project file management, shared folders, map drives, printers, and user access permissions. * Conduct regular system audits, preventive maintenance, and proactively recommend improvements or new IT tools. * Ensure timely closure of incidents and service requests. **Siddhi Bhogle \|HR \|APICES Studio** Corp. Off: 203,204,205 Lodha Supremus\-I, Road no 22, Wagale Estate, Thane West 400604 Pay: ₹8,887\.09 \- ₹42,000\.00 per month Work Location: In person