Application Support Engineer

About the Role

**Open Position: Application Support Engineer** **Location: Malad (West), Mumbai** **Experience: 2 Years to 6 Years** **Qualification: Graduate** **Only Mumbai Suburban\-based location (Dahisar to Dadar) candidates apply for the Position.** **You can also contact on: 9372974661 / 8928772622 / 7021155918** **We are working 6 days, i.e., from Monday to Saturday.** **Job Description:\-** * Research and identify solutions to users’ concerns/issues regarding software applications. * Diagnose and troubleshoot product\-related issues, including account set\-up. * Ask customers targeted questions to understand the root of the problem quickly. * Track Application issues through the resolution, within agreed time limits. * Talk clients through a series of actions, either via phone, email, or chat, until they’ve solved a technical issue. * Proper and timely escalation of unresolved issues to appropriate internal teams. * Provide prompt and accurate resolution feedback to customers' concerns. * Proactively raising the concerns/gaps identified. * Refer to internal databases or external resources to provide accurate technical solutions. * Ensure all issues are properly logged. * Keep all required stakeholders updated on the status of priority issues raised. * Prioritize and manage several open issues at one time. * Follow up with clients to ensure their applications are fully functional after troubleshooting. * Identify the area where training is required for customers/teams internally. * Prepare accurate and timely reports. * Document technical knowledge in the form of notes and manuals. * Build and maintain cordial relationships with clients. **Requirements:\-** * Good Communication * Application / Software Support * Email Etiquette​ * Technical Skills * Ticketing Tools * SQL Database Queries * Advanced Excel * Implementation Support * Help Desk Support / Remote Support * Implementation Manager Job Types: Full\-time, Permanent Pay: ₹420,000\.00 \- ₹900,000\.00 per year Benefits: * Provident Fund Work Location: In person