Desktop Support Engineer

About the Role

**Key Responsibilities** * Provide L1 technical support for **desktops, laptops, printers, scanners, and other IT peripherals**, **VPN** * Troubleshoot hardware and software\-related issues and provide timely resolution. * Perform **Windows installation, configuration, upgrades, and troubleshooting**. * Troubleshoot basic **LAN, Wi\-Fi, TCP/IP, DNS, DHCP, and network connectivity** issues. * Configure and troubleshoot **printers, network printers, scanners, and other peripherals**. * Install, configure, and troubleshoot commonly used **software and applications**. * Perform **data backup, restoration, and basic data recovery** activities. * Troubleshoot system performance, OS errors, application issues, and user access problems. * Configure and troubleshoot **Wi\-Fi connectivity and related issues**. * Maintain IT assets and ensure proper tracking of laptops, desktops, printers, and peripherals. * Log, track, and update incidents/service requests through the **IT Helpdesk/Ticketing System**. * Escalate unresolved technical issues to L2/L3 teams as required. * Maintain proper documentation of incidents, troubleshooting steps, and resolutions. * Provide professional and timely support to end users. **Required Technical Skills** * Strong hands\-on experience in **Desktop/Laptop troubleshooting**. * Good knowledge of **Networking fundamentals**. * Hands\-on experience with **LAN, Wi\-Fi, TCP/IP, DNS, and DHCP**. * Strong experience in **Printer installation and troubleshooting**. * Experience in **software installation, configuration, and troubleshooting**. * Knowledge of **Windows OS** and system administration basics. * Experience with **data backup and restoration**. * Basic knowledge of IT hardware, peripherals, and troubleshooting tools. * Good understanding of IT support processes and ticketing systems. **Candidate Profile** * 2–4 years of relevant experience in **Desktop/Technical Support**. * Strong troubleshooting and problem\-solving skills. * Good communication and interpersonal skills. * Customer\-service\-oriented approach. * Ability to work independently as well as with a technical support team. * **Immediate joiners / candidates with short notice period preferred.** **Preferred Qualifications** * Diploma/B.E./B.Tech/B.Sc./BCA in Computer Science, IT, or a related field. * **CompTIA A\+, Network\+, or CCNA certification** will be an added advantage Pay: ₹15,000\.00 \- ₹45,000\.00 per month Benefits: * Provident Fund Work Location: In person