Desktop Support Engineer

About the Role

* **Technical Troubleshooting:** Diagnose and resolve hardware, software, and network connectivity issues via remote tools or on\-site visits. * **System Setup and Configuration:** Install, configure, and test operating systems, commercial applications, and computer peripherals like printers or scanners. * **Ticket Management:** Record, track, and update IT support tickets in a help desk system with clear documentation of problems and fixes. * **Escalation of Issues:** Forward complex or unresolved technical issues to specialized level\-2/level\-3 network, server, or security teams. * **Asset Maintenance:** Manage technology inventory, handle hardware upgrades, and perform proactive software patching and updates. * **User Guidance:** Provide basic training and step\-by\-step instructions to employees on using corporate applications and equipment safely. \[1, 2, 3, 4, 5, 6] Pay: ₹20,000\.00 \- ₹30,000\.00 per month Work Location: In person