EMR Support Executive – Technical Support (Healthcare)

About the Role

**Position: EMR Support Executive – Technical Support (Healthcare)** **Company:** Technocruitx Universal Services Pvt. Ltd. **Location:** Ahmedabad, Gujarat **Work Location:** Work from Office **Shift:** Night Shift – 6:30 PM to 3:30 AM **Working Days:** Monday to Friday (5 Days a Week) **Industry:** Healthcare IT About the Role We are looking for a **customer\-focused and technically proficient EMR Support Executive** to join our healthcare support team. The selected candidate will be responsible for providing technical assistance to healthcare professionals and clients using **EMR/EHR systems**. The ideal candidate should have hands\-on experience in **EMR/EHR technical support or healthcare IT helpdesk**, strong troubleshooting abilities, and excellent verbal and written communication skills. Experience in a **voice\-based technical support process** will be preferred. Key Responsibilities * Provide technical support and assistance for EMR/EHR software to healthcare professionals and clients. * Handle **inbound and outbound calls** to understand, troubleshoot, and resolve technical issues. * Identify and diagnose software\-related problems and provide appropriate resolutions. * Log, track, update, and resolve support requests within defined **Service Level Agreements (SLAs)**. * Escalate complex or unresolved issues to the appropriate internal teams and coordinate for timely resolution. * Maintain accurate and detailed documentation of support interactions, troubleshooting steps, and resolutions. * Assist users with EMR/EHR functionalities, system updates, and basic troubleshooting procedures. * Follow established support processes, quality standards, and escalation procedures. * Ensure a professional and customer\-focused approach during every interaction. Required Skills \& Qualifications * **1–3 years of experience** in EMR/EHR technical support, healthcare IT helpdesk, or a similar technical support role. * Good understanding of **healthcare workflows and EMR/EHR systems**. * Excellent **verbal and written English communication skills**. * Strong troubleshooting, analytical, and problem\-solving abilities. * Ability to understand technical issues and explain solutions clearly to users. * Comfortable working in a **voice\-based support process**. * Willingness to work in a **night shift and work\-from\-office environment**. * Ability to manage multiple support requests while meeting defined SLAs. Preferred Experience * Prior experience supporting healthcare professionals or healthcare organizations. * Experience with EMR/EHR applications and healthcare IT support. * Previous experience in a voice\-based technical support/helpdesk process. Perks \& Benefits * **5\-day working week – Monday to Friday** * **Free dinner facility provided daily by the company** * Professional work environment * Opportunity to build experience in **Healthcare IT and EMR/EHR support** Work Location **Technocruitx Universal Services Pvt. Ltd.** A\-16, Westgate Business Bay, Sarkhej–Gandhinagar Highway, Near Jaguar Showroom, Makarba, Ahmedabad, Gujarat – 380051 How to Apply Interested candidates can share their updated resume through: **Email:** job@technocruitx.com **WhatsApp:** \+91 9081333150 **Join us and build your career in Healthcare IT and EMR/EHR Technical Support.** Pay: ₹30,000\.00 \- ₹55,000\.00 per month Benefits: * Food provided Work Location: In person