Track Lead (Support & Operations)

About the Role

Track Lead (Support \& Operations) Noida, Uttar Pradesh **Job Summary** --------------- **Job Description: DevOps L3 Developer – ServiceNow (SNOW)** **Role Summary** We are looking for an experienced **DevOps L3 Developer for ServiceNow** to design, develop, and maintain scalable solutions across the ServiceNow platform. The role focuses on **development, automation, CI/CD, and platform stability** , ensuring high\-quality delivery in Agile/DevOps environments. **Key Responsibilities** ------------------------ ob Description: DevOps L3 Developer – ServiceNow (SNOW) Key Responsibilities 1\. ServiceNow Development \& Implementation Design and develop solutions on ServiceNow platform: ITSM (Incident, Change, Problem) Service Catalog, Knowledge, CMDB Build and customize applications using: ServiceNow scripting (Client Scripts, Business Rules, Script Includes) Workflows and Flow Designer 2\. DevOps \& CI/CD Enablement Implement CI/CD pipelines for ServiceNow deployments Automate build, testing, and release processes Support version control integration (Git / repository tools) ➡️ Ensure faster, stable, and automated releases across environments (DEV TEST PROD) aligned with SNOW governance practices \[️ NVIDIA...m simulati \| Viva Engage] 3\. Platform Integration \& Automation Develop integrations using REST/SOAP APIs Integrate ServiceNow with enterprise tools: Monitoring tools Identity platforms CMDB \& asset systems Automate repetitive operational tasks 4\. Production Support \& Stability Handle L3 support for: Incidents / problems Performance issues Integration failures Conduct root cause analysis and implement permanent fixes 5\. Agile \& **Skill Requirements** ---------------------- Key Responsibilities 1\. ServiceNow Development \& Implementation Design and develop solutions on ServiceNow platform: ITSM (Incident, Change, Problem) Service Catalog, Knowledge, CMDB Build and customize applications using: ServiceNow scripting (Client Scripts, Business Rules, Script Includes) Workflows and Flow Designer 2\. DevOps \& CI/CD Enablement Implement CI/CD pipelines for ServiceNow deployments Automate build, testing, and release processes Support version control integration (Git / repository tools) ➡️ Ensure faster, stable, and automated releases across environments (DEV TEST PROD) aligned with SNOW governance practices \[️ NVIDIA...m simulati \| Viva Engage] 3\. Platform Integration \& Automation Develop integrations using REST/SOAP APIs Integrate ServiceNow with enterprise tools: Monitoring tools Identity platforms CMDB \& asset systems Automate repetitive operational tasks 4\. Production Support \& Stability Handle L3 support for: Incidents / problems Performance issues Integration failures Conduct root cause analysis and implement permanent fixes 5\. Agile \& Sprint Delivery Participate in Agile ceremonies: Sprint planning Daily standups Sprint revi **Other Requirements** ----------------------