Technical Support Executive

About the Role

Job Overview Vachak AI is looking for an **IT Support Executive** to be deployed at a university in Raipur for handling day\-to\-day IT and application support operations. The candidate will act as the **on\-site support person** between the University users and the Vachak AI technical team. Key Responsibilities * Provide day\-to\-day IT and software support to university staff/users. * Assist users with login, account, password, and application\-related issues. * Provide basic support for Vachak AI software/platform usage. * Troubleshoot basic computer, printer, internet, browser, and system issues. * Assist university staff in using web\-based applications and dashboards. * Report software bugs and technical issues to the Vachak AI technical team. * Collect screenshots, error messages, and relevant details for issue resolution. * Coordinate with the Vachak AI technical team for unresolved issues. * Follow up on reported issues until closure. * Maintain a daily issue/support register. * Assist with basic data entry, system configuration, and operational activities when required. * Ensure smooth day\-to\-day operation of the deployed Vachak AI system. Required Skills * Basic knowledge of computers, Windows, Internet and MS Office. * Good understanding of web applications. * Basic troubleshooting skills. * Good communication skills in **Hindi and English**. * Ability to work directly with university staff. * Good documentation and follow\-up skills. * Basic knowledge of IT support/helpdesk operations. Qualification * Graduate / Diploma in IT, Computer Science, BCA, BSc IT or equivalent. * Freshers can apply if they have good computer and communication skills. Preferred * Previous experience in a university/college/school environment. * Experience in IT Helpdesk or Technical Support. * Basic knowledge of networking, printers, browsers and web applications. Pay: ₹10,000\.00 \- ₹13,000\.00 per month Benefits: * Cell phone reimbursement * Paid time off * Work from home Work Location: In person