Customer Service Executive

About the Role

Key Responsibilities * Handle client queries through calls, WhatsApp, email, and other communication channels. * Understand client requirements and provide quick and effective solutions. * Coordinate with internal teams to resolve client issues. * Follow up with clients and ensure timely resolution of concerns. * Assist clients with event-related information, bookings, payments, and other concerns. * Handle complaints professionally and ensure high client satisfaction. * Maintain records of client interactions, queries, and feedback. * Identify recurring client issues and communicate them to the relevant teams. * Build and maintain positive relationships with clients. * Manage multiple queries efficiently in a fast-paced environment. Requirements * Excellent verbal and written communication skills. * Strong customer-handling and problem-solving abilities. * Patient, professional, and customer-focused approach. * Good follow-up and organizational skills. * Ability to work independently and as part of a team. * Basic knowledge of Google Sheets/Excel and communication tools. * Freshers can apply; prior experience in customer support, client servicing, hospitality, events, or a similar role is a plus. * Comfortable working in a *fast-paced startup environment*. Mandatory Requirements * Must be based in Mumbai. * Must be an immediate joiner. * Must be comfortable working 6 days a week. * Must be flexible with work requirements and client support schedules. * Strong willingness to take ownership and resolve client concerns.