Customer Support Representative

About the Role

Key responsibilities: 1. Handle customer queries, complaints, and feedback via phone, chat, email, or in-store channels. 2. Resolve issues related to orders, delivery delays, food quality, billing, or service experience. 3. Explain company policies and Standard Operating Procedures (SOPs) to existing customers and newly onboarded customers. 4. Coordinate with kitchen, delivery, and store teams for quick resolution of issues. 5. Escalate unresolved or critical cases to supervisors on time. 6. Maintain accurate records of customer interactions on internal systems. 7. Follow up with customers for payment, product feedback, satisfaction, and closure of complaints.